Whether you prefer live agents or automated customer service messaging CTS can handle your business. When you upload a file to the CTS you have the option to choose whether a live person makes the call or a pre-recoreded message is played. You can load 1 customer or 10,000 customers our CTS sytems can manage the work load.
Accessing your customer information has never been easier. Remware's CTS system puts customer information at your finger tips no matter where you are. CTS gives you the ability to run custom reports to compile statistics on customer trends.
Information Management
Information management (IM) is the collection and management of information from one or more sources and the distribution of that information to one or more audiences. This sometimes involves those who have a stake in, or a right to that information.
Redundancy Engineering
redundancy is the duplication of critical components of a system with the intention of increasing reliability of the system, usually in the case of a backup or fail-safe. In many mission-critical systems, some parts of the control system may be triplicated, which is formally termed triple modular redundancy (TMR).
Data Redundancy
Data Maintenance
The adding, deleting, changing and updating of binary and high level files, and the real world data associated with those files. Data can be maintained manually and/or through an automated program, but at origination and translation/delivery point must be translated into a binary representation for storage.
Systems Analysis
The development of a computer-based information system includes a systems analysis phase which produces or enhances the data model which itself is a precursor to creating or enhancing a database. There are a number of different approaches to system analysis.
Digital Continuity
Digital continuity refers to the ability of a business or organisation to maintain its digital information in such a way that the information will contiunue to be available, as needed, despite changes in digital storage technology.
